Emperor Servers Uptime Guarantee

We know that server availability is one of the most important factors of renting a server, with this guarantee you can rest easy knowing that your server is in good hands!


This guarantee covers downtime/network unavailability as a result of:

This guarantee does not cover downtime/network unavailability as a result of:


Provided that you meet the criteria listed in this document and you experience downtime, you are eligible for the following compensation, based on your downtime duration:

Downtime Duration Compensation (% of monthly fee)
15 minutes 10%
1 hour 20%
3 hours 30%
9 hours 40%
24 hours or longer 50%


We reserve the right to deny compensation in the following scenarios:


Emperor Servers LLP has the discretion to update Uptime Guarantee at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about our Uptime Guarantee. You acknowledge and agree that it is your responsibility to review this Uptime Guarantee periodically and become aware of modifications.

Contact Us

For more information about our uptime guarantee and compensation, or if you have any further questions, please contact us by e-mail at [email protected].

This document was last updated on 16th July 2020.

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